How can we help?
Straight answers on accounts, games, privacy and taking a break. Need to message us? Use the contact form or email [email protected].
Account and sign-in
You need a free account to play. Sign up or sign in with your email and password, or with “Continue with Google”. If you forget your password, request a reset link; it is valid for one hour. Accounts created with Google have no password, so use the Google button to sign in. Five wrong passwords lock password sign-in for 15 minutes.
A game won’t load
Open the game again with “Reload game” under the game window, check your connection, and make sure your browser isn’t blocking the page. If it still fails, tell us the game name and your browser.
Credits and balances
Credits are virtual, belong to the game you are playing and have no cash value, so there is nothing to refund, buy, sell or withdraw. We never ask for payment or card details.
Account and privacy requests
You can delete your account yourself at any time from My account. To ask for access to, correction of, or deletion of your data, send a privacy request from the email address on your account. Details are in the Privacy Policy.
Taking a break or restricting your account
If you want time away, ask us for a break or to restrict or close your account, from the email address on your account. A session timer and an hourly reminder are built into every page. You can always delete your account from My account.
Urgent gambling-related help
Earth & Eye support is not a crisis or counselling service. Free, confidential help is available through the organisations on our Responsible Gaming page.